A little love, a lot of charm! ♡

Meet our Little Sailor Heart Cardigan, featuring timeless blue and ecru stripes and a sweet heart detail.

Playful, cosy and effortlessly adorable, it's the perfect little layer for everyday adventures, special moments and everything in between.

**Details**

- Blue & ecru striped design

- Sweet heart detail

- Classic sailor-inspired style

- Perfect for layering

- Designed for little everyday adventures

Returns & Refunds Policy

Maison Collective

At Maison Collective, every piece is thoughtfully designed and selected with love and attention to detail. We want your shopping experience to be just as special as the little pieces you choose.

If something isn't quite right with your order, we're always happy to help. 🤍

1. Returns

We hope you love your Maison Collective pieces as much as we do!

However, if you change your mind, you have 14 calendar days from the day you receive your order to notify us that you wish to return an item, without providing a reason.

To start a return, simply email us at Hi@themaison-collective.com, including your order number.

2. Return Conditions

We kindly ask that returned items:

• Are unworn, apart from trying them on;

• Have not been washed or altered;

• Have their original tags attached, whenever possible;

• Are returned in their original packaging or other suitable protective packaging.

You are legally entitled to inspect and try on your items as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics and fit may result in a deduction from your refund.

These recommendations do not affect your statutory right of withdrawal.

3. How to Return an Item

Returning an item is simple:

1. Email us at Hi@themaison-collective.com with your order number and return request.

2. Our team will provide you with the return instructions.

3. Send your item to the return address provided within 14 days of notifying us of your decision.

4. Keep your proof of postage until your return has been completed.

4. Return Shipping Costs

For returns due to a change of mind, customers are responsible for the direct cost of return shipping, unless otherwise stated or required by law.

If you receive a faulty or incorrect item, Maison Collective will cover the necessary costs of resolving the issue in accordance with applicable consumer protection laws.

5. Refunds

Refunds will be issued within 14 days of receiving your withdrawal request, in accordance with applicable law.

We may withhold the refund until we have received the returned items or you have provided proof of sending them back, whichever occurs first.

Refunds will be made using the original payment method, unless you expressly agree otherwise, at no additional cost to you.

Where required by law, refunds will also include the original standard delivery costs. Additional charges for premium or express delivery options are not refundable.

6. Exchanges

Need a different size or have your eye on another little favourite? We're happy to help!

Exchanges are subject to stock availability.

Please contact us at Hi@themaison-collective.com to arrange an exchange.

If your preferred item or size is unavailable, you may request a return and refund within the applicable legal period.

7. Faulty or Incorrect Items

Every Maison Collective order is prepared with care.

However, if you receive a faulty item or something different from what you ordered, please get in touch.

Email us at Hi@themaison-collective.com with your order number, a description of the issue and, if possible, photographs of the item.

We will work with you to find an appropriate solution in accordance with your statutory consumer rights, including repair, replacement, price reduction or refund where applicable.

8. Personalised Items

Items made to your specifications or clearly personalised may not be eligible for returns due to a change of mind, in accordance with applicable law.

This does not affect your statutory rights if an item is faulty or does not conform to your order.

9. Contact Us

Have a question about a return, exchange or refund?

We're always here to help and want to make your Maison Collective experience as lovely as possible.

Maison Collective

Email: Hi@themaison-collective.com

Return Address:

Made with love, worn with joy. ♡

Shipping Information

Maison Collective

Little pieces, big adventures. ♡

At Maison Collective, every order is thoughtfully prepared and packed with love.

From Portugal to little wardrobes around the world, we want every parcel to arrive with the same care and attention that goes into our collections.

1. Order Processing

Orders are usually prepared within 1–3 business days, excluding weekends and public holidays.

During collection launches and busy periods, processing may take a little longer.

Once your order has been dispatched, you'll receive a shipping confirmation email.

2. Shipping Destinations & Carriers

We're happy to ship our little pieces worldwide! ♡

We work with trusted delivery partners to make sure your orders travel safely.

• Portugal (Mainland, Madeira & Azores): CTT

• International Orders: DHL

Shipping availability is subject to the carrier's coverage and any applicable destination restrictions.

3. Estimated Delivery Times

Delivery times depend on your location and the shipping service selected.

Portugal — CTT

• Mainland Portugal: approximately 2–4 business days

• Madeira: approximately 4–8 business days

• Azores: approximately 5–15 business days

International — DHL

• Spain & European Union: delivery estimates provided at checkout

• United Kingdom: delivery estimates provided at checkout

• USA & Canada: delivery estimates provided at checkout

• Rest of the World: delivery estimates provided at checkout

These are indicative estimates. Actual delivery times depend on the selected service, destination and carrier.

Order processing time is not included in the estimated transit time.

Customs procedures, public holidays and unforeseen circumstances may affect delivery times. Your statutory delivery rights remain unaffected.

4. Shipping Costs

Shipping costs are calculated based on your delivery destination, parcel weight and selected shipping service.

The final shipping cost will be clearly displayed at checkout before you complete your purchase.

Any free shipping offers or special promotions will be announced on our website.

5. Track Your Order

Once your order is on its way, you'll receive a shipping confirmation email with tracking information, where available.

You can follow your parcel's journey through CTT or DHL, depending on your delivery destination.

6. Customs & Import Duties

International orders shipped outside the European Union may be subject to customs duties, import taxes and local handling fees.

Unless expressly included at checkout, these charges may be payable by the recipient.

Any applicable charges and responsibilities will be communicated in accordance with legal requirements.

7. Incorrect Addresses

Please double-check your shipping details before completing your purchase.

If you notice an error, contact us as soon as possible at Hi@themaison-collective.com.

We'll do our best to help before your order is dispatched.

8. Delayed or Missing Parcels

Sometimes little adventures take longer than expected!

If your parcel hasn't arrived within the estimated delivery period, please contact us with your order number.

We'll investigate the situation with our delivery partner and help find a solution, in accordance with your statutory consumer rights.

9. Contact Us

Need a little help with your delivery?

We're always happy to hear from you!

Maison Collective

Email:Hi@themaison-collective.com

Shipping worldwide from Portugal.

Packed with love, delivered with care. ♡